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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Satisfy initial enquiry
   • Respond to initial customer enquiries on type, range and availability of credit and provide information with courtesy, respect and recognition of special needs of customers
   • Provide basic information, such as terms and conditions and interest rate, and determine potential securitisation needs in accordance with credit policy and legislative requirements
2. Assess and verify credit information
   • Verify credit applications and documentation in accordance with organisational policy and procedures to maintain accuracy of credit database information
   • Analyse credit information to establish that sufficient evidence of accurate information has been provided
   • Maintain liaison with customers and relevant internal and external personnel to ensure information is kept up to date and disseminated appropriately
3. Assess risk
   • Identify and evaluate possible risks to determine overall level of risk associated with application
   • Identify need to take security, minimise risk exposure and provide protection against risk in accordance with organisational risk management policy
   • Document risk assessment in accordance with organisational procedures
4. Establish credit terms and limits
   • Make decision on how to proceed with credit application based on assessed information and in accordance with organisational risk management policy
   • Determine credit terms and limits within organisational credit policy guidelines and advise customers of credit decisions promptly and courteously
   • Complete credit account administration according to organisational credit policy and timelines, and legislative requirements

Performance Evidence

Evidence of the ability to:

communicate with customers, considering their special needs, to explain:

features of credit products

application and security requirements

the credit decision

comply with appropriate legislation, industry regulations and organisational guidelines when analysing and documenting risk in the assessment of credit applications

use data entry and recording systems to capture and analyse credit information and complete risk assessment.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list the features of credit products and their application requirements

describe the special needs of customers

explain the organisational procedures and systems relating to assessing credit applications

identify the possible risks associated with credit applications

describe the types of security that can be taken to minimise risk exposure

describe the key features of organisational credit and risk management policies

identify and outline the key requirements of relevant legislation and industry regulations in regards to risk assessment.

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